Return & Refund Policy
At Solo Shelf, customer satisfaction is a priority, and we aim to ensure that every customer has a positive and reliable shopping experience. If your purchase does not meet your expectations for any reason, we provide a clear, fair, and straightforward return and refund process designed to make resolution simple and transparent. By placing an order with Solo Shelf, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.
1. Return Eligibility (30 Days)
You may request a return within 30 days of receiving your order. This return window begins from the date your package is delivered. To qualify for a return, items must meet all of the following conditions:
- Items must be unused and unworn
- Items must be in their original condition
- Items must be returned with all original packaging, tags, labels, and accessories included
- Items must be free from any damage not caused during delivery or transit
Important conditions:
Items that show signs of use, wear, alteration, or customer-caused damage may not be accepted for return. Additionally, final sale items, clearance items, and customized or personalized products are not eligible for return under any circumstances.
2. How to Request a Return
Before sending any item back, customers are required to contact our support team to initiate the return process.
Email: support@soloshelf.com
Required Information: Order number and reason for return
Once your return request has been reviewed and approved, we will provide a return authorization along with a return shipping label via email. Returns sent without prior approval or authorization may not be accepted, processed, or refunded.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery by contacting support@soloshelf.com.
To help us resolve the issue quickly, please include clear photos showing the problem, including packaging and product details where applicable. After reviewing your request, you may choose one of the following resolutions:
- A replacement item at no additional cost
- A full refund to your original payment method
Replacement delivery timelines may vary depending on your location and product availability.
4. Exchanges
At this time, we do not offer direct exchanges.
If you wish to receive a different item, you will need to return the original product by following our return process and place a new order separately through our website. This ensures faster processing and better inventory management.
However, if the item received is damaged or incorrect, we will provide a replacement without additional charges after verification.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene reasons, customization, or promotional clearance conditions. Where applicable, these exclusions will be clearly mentioned on the product page before purchase.
Additionally, returns may not be accepted if:
- The item is returned without prior authorization
- The item is returned without proof of purchase
- The item does not meet the required return conditions
We encourage customers to review product details carefully before placing an order.
6. Refund Process
Once your returned item has been received and successfully inspected, you will receive an email notification regarding the approval status of your refund.
Approved refunds are issued to the original payment method used during purchase unless otherwise required by law or specified during the refund process.
Processing Time: Typically within 5 business days after approval
Please note that bank processing times may vary depending on your financial institution or payment provider. In some cases, additional time may be required for the refunded amount to appear in your account.
Original shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.
7. Order Cancellations
Orders may be canceled for a full refund only if the cancellation request is made before the order has been shipped.
Once an order has been dispatched and handed over to the shipping carrier, it can no longer be canceled. However, customers may still return the item after delivery by following the return process outlined in this policy.
8. Discounts & Promotions
Discount codes and promotional offers must be applied at the time of checkout.
We are unable to apply discounts, promotional codes, or special offers after an order has been completed. Likewise, we are unable to retroactively adjust pricing or issue refunds based on missed promotions.
9. Inspection and Approval
All returned items are subject to inspection upon arrival at our facility. This inspection is conducted to verify the condition of the product and ensure that it meets the eligibility requirements outlined in this policy.
Solo Shelf reserves the right to approve or deny refunds based on the results of the inspection process. Items that do not meet the required conditions may be rejected or returned to the customer.
10. Refund Process (Inspection-Based)
Once inspection is completed and the return is approved, refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider, banking institution, or financial network involved. Customers are advised to allow sufficient time for the refund to be fully completed and reflected in their account.
11. Refund Delays
If your refund has not been received within 5 business days after approval, please allow additional time as delays may occasionally occur due to banking procedures, payment provider processing times, or public holidays.
In many cases, the refund may still be processing within your bank or payment provider’s system before it becomes visible in your account. We recommend contacting your bank or payment provider first to confirm whether the refund is still being processed.
If the refund does not appear after this period, please contact us at support@soloshelf.com with your order number and relevant details. Our support team will investigate the matter and assist you promptly to ensure it is resolved as quickly as possible.
Business Information
Store Name:Â Solo Shelf
Contact Number:Â +1 (443) 752-1323
Support Email:Â support@soloshelf.com
Customer Support:Â 24/7 Available
Shipping Service:Â Free Across USA
Business Address:Â 8114 Sandpiper Circle, White Marsh, MD 21236