Shipping Policy

OVERVIEW

Thank you for choosing Solo Shelf.

At Solo Shelf, we are committed to providing a transparent, reliable, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after purchase. It also outlines customer responsibilities, carrier responsibilities, shipping timelines, and procedures for addressing shipping-related concerns.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy as well as our Terms of Service, Return and Refund Policy, Privacy Policy, and Contact Us page.

We encourage all customers to review this policy carefully before making a purchase.

Shipping Destinations

Solo Shelf currently ships exclusively within the United States.

We proudly offer shipping services throughout the continental United States and select eligible U.S. territories where carrier services are available.

At this time, we do not provide international shipping services. Orders submitted with shipping addresses outside the United States may be cancelled before fulfillment.

Certain delivery locations may be subject to carrier restrictions, service limitations, or accessibility issues. These may include:

• Remote rural locations
• Certain island territories
• Military APO/FPO addresses
• Restricted carrier zones
• Areas affected by natural disasters
• Regions experiencing transportation disruptions
• Locations temporarily unavailable due to carrier service limitations

If delivery restrictions affect your order, our customer support team will contact you using the information provided during checkout.

Free Shipping Policy

Solo Shelf currently offers FREE Standard Shipping on eligible orders delivered within the United States.

No minimum purchase amount is required unless otherwise stated during promotional campaigns, seasonal sales, special events, or limited-time offers.

Any additional shipping charges, expedited delivery fees, or carrier surcharges will be clearly displayed before checkout completion.

We do not apply hidden shipping charges after an order has been successfully placed.

Order Processing Time

Every order submitted through Solo Shelf undergoes a verification and processing procedure before shipment.

Standard processing time is:

1–2 Business Days

Processing includes:

• Order confirmation
• Payment authorization
• Fraud prevention review
• Inventory verification
• Product preparation
• Packaging procedures
• Shipping label generation
• Carrier scheduling

Business days are Monday through Friday, excluding:

• Federal holidays
• Public holidays
• Emergency closures
• Severe weather interruption days

Orders placed on weekends or holidays begin processing on the next available business day.

During periods of increased demand, processing times may require additional business days.

Examples include:

• Holiday shopping seasons
• Promotional sales
• Inventory restocking periods
• Extreme weather events
• Carrier network disruptions
• Unexpected operational delays

Although we strive to process orders promptly, processing times are estimates and are not guaranteed.

Shipping Transit Time

Once processing is complete, orders are transferred to our shipping partners for transportation and final delivery.

Standard transit times typically range between:

2–5 Business Days

Actual delivery times may vary depending on:

• Delivery destination
• Carrier performance
• Weather conditions
• Transportation availability
• Seasonal demand
• Local delivery conditions
• National emergencies
• Public holidays

Most customers receive their orders within:

3–7 Business Days Total

This estimate includes both processing and shipping time.

Estimated delivery dates are provided for convenience only and should not be considered guaranteed delivery commitments.

Total Estimated Delivery Time

For most orders shipped within the United States:

Shipping Stage	Estimated Time
Order Processing	1–2 Business Days
Shipping Transit	2–5 Business Days
Total Delivery Estimate	3–7 Business Days

Delivery estimates may vary depending on circumstances outside our control.

Business Hours

Our fulfillment and shipping operations are conducted during the following business hours:

Monday – Friday
9:00 AM – 4:00 PM (EST)

Orders are not processed during:

• Saturdays
• Sundays
• Federal holidays
• Public holidays
• Emergency closure periods

Orders received outside operating hours will be processed during the next available business period.

Shipping Carriers

To ensure reliable and efficient deliveries, Solo Shelf partners with trusted shipping providers.

Shipping carriers may include:

• USPS
• UPS
• FedEx
• DHL
• Regional delivery providers
• Last-mile delivery partners

Carrier selection is determined based on:

• Delivery location
• Package dimensions
• Package weight
• Shipping efficiency
• Carrier availability
• Operational requirements

Carrier selection may change without prior notice.

Customers generally cannot request a specific carrier unless such option is offered during checkout.

Shipment Tracking

Once an order has shipped, customers will receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Shipment details
• Tracking instructions
• Estimated delivery information

Tracking information may require 24–72 hours to become active after shipment creation.

This delay occurs because carriers require time to scan packages into their transportation systems.

Customers can monitor their shipment using the provided tracking number or through our Order Tracking page.

Customers are responsible for monitoring shipment progress and ensuring availability to receive deliveries when necessary.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information during checkout.

Required information includes:

• Full legal name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Contact phone number
• Email address

Incorrect or incomplete shipping information may result in:

• Delivery delays
• Failed deliveries
• Returned shipments
• Carrier correction fees
• Additional shipping charges

Solo Shelf is not responsible for delays or losses caused by inaccurate information submitted by customers.

If an address error is discovered, customers should contact our support team immediately.

While we will make reasonable efforts to assist, address modifications cannot be guaranteed once order processing has begun.

Address Verification

For fraud prevention and delivery accuracy purposes, Solo Shelf may verify shipping addresses before shipment.

Orders containing incomplete, suspicious, or unverifiable address information may be:

• Delayed
• Placed on hold
• Subject to verification
• Cancelled

Customers may be contacted to confirm shipping details before shipment approval.

Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on their individual procedures.

If delivery cannot be completed because:

• The customer is unavailable
• Access to the property is restricted
• Signature requirements are not met
• The address is incorrect
• The package is refused

The carrier may:

• Attempt redelivery
• Hold the package at a local facility
• Return the package to sender

Additional shipping fees may apply if reshipment becomes necessary.

Delayed Deliveries

Although we strive to ensure timely delivery, delays occasionally occur.

Delivery delays may result from:

• Severe weather
• Natural disasters
• Transportation disruptions
• High-volume shipping periods
• Labor strikes
• Public emergencies
• Carrier operational issues
• Government restrictions
• Security inspections

Solo Shelf cannot guarantee delivery dates and is not responsible for carrier-related delays outside our control.

Customers experiencing significant delays are encouraged to contact the carrier first and then contact our support team if further assistance is needed.

Lost Packages

If tracking information indicates no movement for an extended period, customers should contact the shipping carrier directly.

If carrier assistance does not resolve the issue, customers may contact Solo Shelf for additional support.

Lost package investigations may require:

• Order number
• Tracking information
• Customer verification
• Delivery confirmation details
• Additional supporting documentation

Investigation timelines vary according to carrier procedures.

Any replacement or resolution remains subject to carrier findings and internal review.

Delivered But Not Received Packages

If tracking information indicates that a package has been delivered but the customer cannot locate it, we recommend:

1. Checking around the delivery location.
2. Checking with household members.
3. Checking with neighbors.
4. Contacting the shipping carrier.
5. Reviewing carrier delivery photos if available.

Once a package is marked as delivered by the carrier, responsibility may transfer according to carrier policies.

Solo Shelf cannot guarantee reimbursement for packages marked as successfully delivered.

However, we will assist customers in working with the carrier whenever possible.

Damaged Shipments

Customers should inspect delivered orders immediately upon receipt.

If a shipment arrives damaged, customers must notify Solo Shelf within 30 days of delivery.

To initiate a claim, customers may be asked to provide:

• Photographs of the damaged product
• Photographs of shipping packaging
• Shipping label photographs
• Order information
• Additional supporting documentation

Failure to provide requested information may delay claim processing.

Approved claims may qualify for replacement or exchange according to our Return and Refund Policy.

Incorrect Items

If a customer receives an incorrect item, the issue must be reported within 30 days of delivery.

Customers may be required to submit:

• Product photographs
• Packaging photographs
• Order details
• Proof of delivery

Upon verification, Solo Shelf may provide replacement instructions.

Exchange and Replacement Shipping

Approved exchange or replacement requests may require the return of the original item.

When a return is authorized:

1. Customers will receive return instructions.
2. A return shipping label may be provided when applicable.
3. Products must be securely packaged.
4. Customers must follow all return instructions provided by our support team.

Failure to follow approved return procedures may result in denial of the claim.

For complete details, customers should review our Return and Refund Policy.

Force Majeure

Solo Shelf shall not be held responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Earthquakes
• Floods
• Hurricanes
• Severe weather
• War
• Terrorism
• Civil unrest
• Government actions
• Public health emergencies
• Transportation failures
• Utility outages

In such circumstances, shipping timelines may be extended without liability.

Fraud Prevention

To protect customers and maintain secure operations, Solo Shelf reserves the right to:

• Verify customer information
• Hold suspicious orders
• Request additional verification
• Cancel fraudulent transactions
• Refuse service when necessary

Orders flagged by fraud prevention systems may experience processing delays while verification is completed.

Policy Updates

Solo Shelf reserves the right to update, revise, modify, or replace this Shipping Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically to remain informed about current shipping procedures.

Business Information

Store Name: Solo Shelf
Contact Number: +1 (443) 752-1323
Support Email: support@soloshelf.store
Customer Support: 24/7 Available
Shipping Service: Free Across USA
Business Address: 8114 Sandpiper Circle, White Marsh, MD 21236