Order Cancellation Policy
Customers may request order cancellation shortly after placing an order.
Cancellation requests must be submitted before the order enters processing, packaging, fulfillment, or shipment preparation stages.
Once processing has started, cancellation approval may no longer be possible.
How To Request Cancellation
To request cancellation, customers must contact our support team immediately through:
Email: support@soloshelf.com
Phone: +1 (443)-307-7693
Customers should provide:
- Full name
- Order number
- Email address
- Cancellation reason
NON-CANCELLABLE ORDERS
Orders may not qualify for cancellation if:
- Processing has started
- Packaging is completed
- Shipment preparation has begun
- Tracking information has been issued
- The package has been dispatched
Refused Deliveries
Customers who refuse deliveries after shipment may still remain responsible for:
- Shipping expenses
- Carrier handling fees
- Return costs
- Restocking-related charges
Additional details are available in our Refund & Return Policy.
Fraudulent Cancellations
Solo Shelf reserves the right to deny cancellation requests involving:
- Fraudulent activity
- Repeated order abuse
- Payment manipulation
- Suspicious purchasing behavior
Business Information
Store Name: Solo Shelf
Contact Nummber: +1(443)-752-1323
Support Email: support@soloshelf.com
Customer Support: 24/7 Available
Shipping Service: Free All Across USA
Business Address: 8114 Sandpiper Circle White Marsh MD 21236